Enterprise Platform Engineering • ECM • Automation • Cloud Modernization

GLENN DIEBALL

Enterprise Platform & Automation Engineer with 16+ years of experience designing, modernizing, and operating high-scale platforms where reliability, governance, and execution matter.

About

Building resilient platforms with an operator’s mindset

I specialize in enterprise platform engineering, enterprise content management, automation, and infrastructure modernization. My work has centered on high-availability content and workflow platforms in regulated environments, with deep experience designing and operating systems at meaningful scale.

At MGIC, I help lead enterprise platform engineering across multiple environments supporting more than 1,400 users and repositories exceeding hundreds of millions of documents. My focus has been cloud-forward architecture, automation-first delivery, operational reliability, security, and reducing complexity in systems that cannot afford failure.

One of my most impactful initiatives was engineering a custom PowerShell REST framework to enable a large-scale OpenText to Alfresco migration while preserving metadata, security models, and business continuity. That work removed major consulting dependency and delivered more than $200,000 in savings.

I bring a strong foundation in systems thinking, operational discipline, and stakeholder communication, shaped through progressive leadership roles across technical, operational, and customer-facing environments. I am also a lifelong learner with an active interest in AI, agent-based workflows, cloud-native engineering, and the practical use of automation to improve real enterprise operations.

Selected Impact

Enterprise outcomes, not just technical activity

A condensed view of the scale, reliability, and business value behind the platforms I have been responsible for designing, modernizing, and operating.

1,400+

Users supported across multi-environment enterprise platforms

Hundreds of Millions

Documents managed in regulated, high-availability repositories

85%+

Reduction in installation time through deployment automation

$200K+

Consulting cost avoided in a single project through internal engineering capability

Career

Experience track

System Engineering Analyst / Architect

MGIC

Enterprise platform engineering, automation, content systems, and cloud transformation across multi-environment infrastructure in a highly regulated enterprise setting.

Lead enterprise content platform operations and engineering for 1,400+ users across four environments.
Executed technical migration from OpenText to Alfresco and engineered a custom PowerShell REST framework to preserve metadata and security models.
Saved $200K+ by replacing external consulting dependency with internal automation engineering in a single project.
Developed reporting and compliance tooling using scheduled jobs and AWS RDS databases.
Architected automated deployment frameworks for enterprise platforms, reducing installation time by over 85%.
Maintained greater than 99.5% uptime using AWS EC2, FSx, S3, RDS, and Route53 infrastructure, Splunk-driven alerting, and proactive operational support.
Managed AWS infrastructure including security groups, CIDR controls, networking, and certificate lifecycle administration with OpenSSL.
Worked within ITIL-aligned incident and problem management practices to support reliability, auditability, and issue reduction.
Advanced DevOps practices through Docker-based workflows and repository modernization from Subversion to GitLab.

Senior Analyst

Alitek

Consulting-focused role centered on enterprise OpenText upgrades and integration reliability.

Led OpenText platform upgrades from version 16.2 to 20.2 in enterprise environments.
Integrated complex SaaS platforms including SuccessFactors HR to support reliable and secure data movement.
Contributed senior-level platform expertise in a client-facing delivery environment where stability and execution mattered immediately.

OpenText System Analyst

Johnsonville Sausage LLC

Full-stack enterprise content management engineering across upgrades, migrations, SAP integrations, records governance, and engineering document systems.

Progressed from Intern to Technical Lead

Served as Technical Lead for the OpenText 10.5 to 16 upgrade and designed the supporting full-stack infrastructure.
Led migration of 2.5 million documents from IBM Content Manager to OpenText, including discovery, taxonomy design, metadata mapping, and custom indexing solutions.
Designed and installed Archive Center, Content Server front ends, SQL Server infrastructure, and OTDS services.
Spearheaded SAP HR integrations including Employee File Management, Archivelink, Doculink, and Enterprise Scan.
Configured records management tables and security models for global employee records governance.
Led SAP DMS / CAD engineering implementation with Cideon and trained engineering users on the platform.
Managed administration across Apache Tomcat, Java, IIS, SQL Server, Webviewer, and Archive Server modules.
Awarded OpenText Elite – Enterprise Champion (2015) for enterprise platform delivery and innovation.

Enterprise Content Management

Deep OpenText expertise built through real enterprise delivery

Enterprise content management has been a major part of my career. My experience goes far beyond basic administration—I have designed, implemented, migrated, integrated, secured, and supported OpenText platforms that served as core systems of record in highly regulated enterprise environments.

OpenText platform depth

Hands-on experience across a broad OpenText ecosystem including Extended ECM, Content Server, Archive Server, OpenText Directory Services (OTDS), WebReports, Workflow, Records Management, Smart UI, Brava, Blazon, Capture Center, Enterprise Scan, Vendor Invoice Management, Extended ECM for SAP, and Extended ECM for SuccessFactors.

Led enterprise upgrades, migrations, integrations, and modernization efforts across multiple OpenText environments.
Designed metadata models, security structures, records governance controls, workflow solutions, and ingestion patterns for large-scale content platforms.
Worked across infrastructure, application, integration, and user adoption layers—supporting the platform end to end, not just one component of it.

Enterprise impact

The OpenText platforms I supported were business-critical systems tied directly to compliance, operations, engineering content, HR records, and enterprise workflows. This work required not only technical depth, but judgment around reliability, governance, and long-term supportability.

Supported repositories of hundreds of millions documents in regulated enterprise environments.
Led large-scale migration work from OpenText to Alfresco while preserving metadata, security models, and business continuity.
Recognized as an OpenText Elite – Enterprise Champion for enterprise platform delivery and innovation.

Capabilities

Technical depth across platform engineering

Cloud & Infrastructure

AWS EC2, RDS, S3, Route53, network controls, security groups, CIDR management, and certificate lifecycle administration with OpenSSL.

Automation & Integration

PowerShell, REST APIs, SQL, JSON, XML, workflow automation, system telemetry, and custom integration frameworks.

Enterprise Content Platforms

Alfresco, OpenText Content Server, Capture Center, Archive Server, Records Management, Extended ECM, Vendor Invoice Management, and TRUE Data Intelligence.

DevOps & Delivery

Docker, containerized build workflows, GitLab, Git, CI/CD pipeline enablement, and legacy-to-modern repository migration.

Monitoring, Security & Reliability

Splunk log analysis, reporting, alerting, ITIL-aligned incident and problem management, performance troubleshooting, and operational support in regulated environments.

Architecture & Delivery Leadership

Enterprise implementations, migration engineering, environment provisioning, cost optimization, cross-functional coordination, and operational modernization.

Credentials

Certifications & professional development

AWS Certified Cloud Practitioner

Amazon Web Services

OpenText Certified Administrator

Archive Server, Content Server, Records Management

Specialized Training

OpenText Workflow, Extended ECM for SAP, WebReports, Data Visualization / Telemetry, and Doculink.

Education

Academic foundation

MBA — Project Management Focus

Lakeland University

GPA 3.5

B.S. — Management of Information Systems

Cardinal Stritch University

Cum Laude • GPA 3.79

Independent Engineering

What I build to keep learning

Outside of work, I build modern cloud applications and automation workflows to stay close to current tooling and engineering practice. This work is less about launching a specific product and more about sharpening architecture judgment, delivery discipline, observability, AI workflow design, and the habits that translate directly into enterprise environments.

Cloud-Native Application Development

Working with Node.js, Express, and Docker continues to deepen my understanding of service boundaries, deployment packaging, environment design, and how modern applications move from development to production.

Infrastructure as Code

Using Terraform to provision databases and object storage has strengthened my approach to repeatable infrastructure, environment consistency, and treating infrastructure changes with the same rigor as software.

CI/CD and Delivery Automation

Building GitHub Actions pipelines has sharpened my thinking around reducing manual deployment work, improving release confidence, and establishing cleaner delivery paths for containerized services.

Observability & Reliability Engineering

Implementing structured logging, correlation IDs, and telemetry pipelines has helped me better connect system behavior to operational visibility, root cause analysis, and long-term supportability.

AI, Agents, and Workflow Design

Exploring AI tooling and agent-driven automation is helping me understand where intelligent workflows create practical enterprise value, where guardrails matter, and how to apply these tools without unnecessary hype.

Engineering Discipline

Across all of this work, I continue refining how I think about validation, schema control, secure configuration, maintainability, and the tradeoffs that separate experiments from production-grade systems.

Foundation

Experience that shaped how I work

Before enterprise engineering, I built professional discipline in roles centered on operations, accountability, customer communication, and leadership. Those experiences continue to influence how I approach ownership, execution, and decision-making.

Hospitality Operations

Marriott, Starwood, Sheraton, Courtyard, Fairfield, Manchester Suites

Promoted from Bellman / Front Desk to Front Office Manager

Built early leadership and customer operations discipline in hotel environments where service quality, responsiveness, and execution mattered every day.

Managed day-to-day hotel operations and guest-facing service delivery.
Led teams in fast-paced environments balancing staffing, service, and accountability.
Developed communication and problem-solving skills that still shape how I lead.

Inside Sales

Kaman Corporation

Built customer-facing problem-solving skills in industrial distribution by translating product requirements into practical solutions and maintaining dependable service.

Maintained customer relationships and service quality.
Worked with technical industrial supply and power transmission products.
Managed orders through EDI and direct correspondence.

Sales Manager

Goodyear Tire & Rubber Company

Promoted from Sales Associate

Developed early leadership and operational management capability through inventory planning, merchandising, forecasting, and local business development.

Managed sales floor and retail operations.
Developed local marketing approaches for business growth.
Handled inventory, supply, and forecasting responsibilities.

Corrections / Transport Officer

Milwaukee County House of Correction

Promoted from Corrections Officer

Built discipline, situational awareness, procedural consistency, and calm decision-making in a high-responsibility environment.

Maintained safety and order during daily operations.
Handled inmate transport, booking, and transfer procedures.
Worked within strict compliance and security requirements.